Privacy and Data

Collecting of Client Information
As part of providing health services, Essence of Nutrition (EON) collects personal information from you that is necessary and relevant to your treatment. We use the personal information we collect from you to ensure we provide best-possible treatment.
Your personal information is accessible by your treating professional.

​The types of personal information we may collect includes, but is not limited to:

• identifying information such as names, addresses, contact details, occupation; dates of birth and gender;
• information connected with treatment and appointments;
• information recorded during the course of client sessions; and
• other information which assists us in conducting our business, contacting you, providing marketing services and complying with our legal obligations.

Storage of Client Information
The personal information we collect is generally through the management software ©Halaxy (please find a link to their privacy policy below) or on a password protected computer. Some software we use has cloud-based capabilities and this may take advantage of severs located outside of Australia. At all times we take reasonable steps to ensure protection of the personal information we hold.
EON does at times communicate with its clients by email and SMS. Where possible this communication is limited to administrative matters and we take great care to protect your personal information, however no data transmission over the internet or otherwise can be guaranteed to be secure.

Access to Personal Information and Concerns
At any stage you may request access to the personal information we hold, unless the law provides otherwise. If we are unable to provide you with access we will advise you of the reason in writing. These requests will be responded to ASAP depending on the time required to locate, collate and provide information to you.
If you have a concern about the management of your personal information, or wish to correct the personal information we hold, please inform us straight away. If you wish to lodge a formal complaint about the way in which we have handled your personal information, please get in touch via email or phone.

Practise Management Software
​We use a management software called ©Halaxy for bookings, payments and managing clients. Please find their privacy and security information at the below link:
https://www.halaxy.com/article/privacy